Refund Policy
Please be advised that we do not issue refunds for Gift Certificates, Series, Memberships or Services. We are happy to honor any previously paid series or memberships with services.
Unused product purchases are eligible for refund with proof of purchase 30 days or less. from date of purchase.
Cancellation Policy
We require 24 hours notice or more to cancel appointments. Should you cancel less than 24 hours we will be required to charge you for the appointment.
Appointments made for a time less than 24 hours require a c.c. as this appointment is not eligible for cancellation.
Late Arrivals
Please try to arrive 5-10 minutes prior to your session. If for any reason you are running late, we will do our best to give you the best session possible in the remaining time.
Your Right To Privacy
We will not share your email address or any other personal information with anyone without your permission. When you schedule your appointment with your credit card, our booking site will capture your credit card through third party billing company.
We do not have access to your credit card information, however, once your information is stored in our system we hold the right to charge your account for late cancellations, memberships per your agreement, and for future appointments with your permission at time of check out.
Services Received
We reserve the right to charge for services rendered. If you decide a service was not for you, yet you received the service, you will be charged.
Purchasing Series
Please read the details when purchasing your series package. Pricing is discounted to support you in getting the experience of a series of sessions in a specific time frame. The time frame begins from date of purchase, so please schedule and use your series to get the deep discounts.
If you do not use your series in the time frame you will lose the discount applied to the package and will pay full price for sessions used.
Package Pricing
Package (multiple services) pricing is discounted so that you can get the full experience of a Spa Day. These are intended for use in the same day and cannot be split into two separate days or for another person. They must be used by the same person in one visit.
Discounts
Discounts cannot be combined. We will help you get the best deal at the time of your appointment.
Gift Certificates
Gift certificates over one year of age will be honored only with the actual gift certificate. In order to validate the gift certificate we must have a physical copy. Please bring it with you.
Gift certificates will be honored for a period of 7 years, anything older is considered void.
The amount paid for the gift certificate will be applied to our current pricing of service selected.
Last update 7/1/21
